About Us
Last updated: 18 August 2026
Who we are
Brand Store is a Delhi-based clothing and fashion label founded in 2021. We started small — one room in Okhla, a handful of styles, and a lot of packing tape. The idea was simple: everyday clothing that fits well, lasts more than one wash, and is priced honestly.
Five years on, we ship across India from the same neighbourhood we started in, and we still check orders by hand before they leave the door.
What we do
Brand Store designs and curates clothing and fashion accessories for men and women — everyday wear, seasonal collections, and the small finishing pieces that pull an outfit together.
Every product is checked for fabric quality, stitching, and finish before it goes on the site. We keep our catalogue tight on purpose: we would rather stock fewer styles we genuinely stand behind than list thousands we have never handled.
What we stand for
True-to-photo products. The colour, fabric, and cut you see on the product page is what arrives. No surprise polyester.
Honest sizing. Every listing carries a real measurement chart, not a vague S/M/L guess. If it does not fit, our 30-day return policy covers you.
Fair pricing. No inflated MRP marked down to fake a sale. Our prices are the prices.
Real support. Emails are answered by people who can actually resolve your issue. Write to [email protected] and you will hear back.
Why customers choose us
- Quality-checked stock — fabric, stitching and finish inspected before dispatch
- Detailed size charts on every product page
- Pan-India delivery with tracking on every shipment
- 30-day return window on eligible items
- Secure payments with no hidden charges at checkout
- Direct, human customer support
Our promise
If something goes wrong with your order — wrong size sent, a defect, a damaged parcel, a delayed shipment — tell us and we will make it right with a replacement or a refund, as covered by our Refund and Returns Policy.
Get in touch
We are always happy to hear from customers, suppliers, and partners.
Brand Store — Customer Support Email: [email protected]
Office & Dispatch C-52, Okhla Industrial Area, Phase-II New Delhi – 110020 India
Support hours: Monday to Saturday, 10:00 AM – 6:00 PM IST
For questions about an existing order, please include your order number so we can help you faster.